Support

We are a small team and we read every message. Write to support@lofty.polaryslab.com and tell us which phone you have and what happened. We reply within two working days.

Quick answers

• Cancel a subscription: in your Apple ID or Google Play subscription settings. Deleting the app does not cancel it.
• Restore a purchase: You tab, Plan and billing, Restore purchases.
• Delete your account: You tab, Delete account, or see the delete account page.
• Sounds stopped: check that silent mode is off and that Lofty has background audio allowed in your phone settings.
• A flight did not count: open the Flight log. If it is missing, write to us with the time of the flight.